At Amar’s Express, we strive to provide a smooth and satisfying food delivery experience. Please read our Cancellation and Refund Policy carefully to understand your rights and responsibilities. ⸻ 1. Order Cancellations a. Customer-Initiated Cancellations • You may cancel your order within 5 minutes of placing it by calling our customer support or using the app/website cancellation option (if available). • Once food preparation has started, cancellations may not be accepted. • If the order is cancelled within the allowable window, a full refund will be processed. b. Restaurant/Platform-Initiated Cancellations We reserve the right to cancel orders in the following cases: • Item(s) unavailable or out of stock • Delivery not possible due to service area or external circumstances (e.g. weather, traffic) • Technical issues or payment failure In such cases, you will be notified and issued a full refund. ⸻ 2. Refund Policy a. Eligible Refunds Refunds may be processed in the following situations: • Order cancelled within the cancellation window • Food not delivered (due to a verified service failure) • Incorrect or missing items (upon verification and customer support review) • Food delivered in unacceptable condition (damaged/spoiled) b. Non-Refundable Situations Refunds will not be issued in these cases: • Change of mind after preparation has started • Delay caused by external factors (traffic, weather, etc.) • Inaccurate delivery address provided by customer • Partial consumption of food before raising a complaint ⸻ 3. Refund Process • Refunds (if approved) will be processed within 5–7 business days to your original payment method. • For cash-on-delivery (COD) orders, eligible refunds will be processed via bank transfer or credit to your Amar’s Express wallet, based on customer preference. For any refund-related queries, please contact our support team at: 📞 Phone: [Insert Contact Number] 📧 Email: [Insert Email Address] ⸻ 4. Contact Us If you have any concerns or wish to request a refund, kindly reach out within 24 hours of order delivery with relevant details and order ID. ⸻ Amar’s Express reserves the right to revise this policy at any time without prior notice.
